Croo offers a way to connect with your networks and extend care to loved ones needing help. We don't offer counselling services. Comments of Croo staff or volunteers are not intended as professional medical advice, diagnosis or treatment. If you need urgent help or you want to talk to someone immediately, please head to our support helplines page.
Croo (“Croo”), its staff, volunteers and interns operate the Croo app. By using the Croo app, you agree to the following terms with Croo.
By using the Croo Services (including accessing, browsing, posting on and downloading any materials from the Croo Services, whether as a registered member or not) you agree to these member terms and conditions ("Member Terms") and Croo's Privacy Policy. These Member Terms and the Privacy Policy are designed to ensure that your use of the Croo Services does not break any laws.
You acknowledge that Croo Services are primarily self-help and peer support and they are not counselling services. Comments of Croo staff, contractors, volunteers, moderators or other third parties utilised by Croo in providing the Croo Services are not intended to be suitable for professional medical advice, diagnosis or treatment.
If there is any inconsistency between these Member Terms and any other terms and conditions or guidelines on the Croo Services these Member Terms prevail to the extent of the inconsistency.
You agree not to disclose your user name or password to any person. You must take all reasonable steps to keep your user name and password secure so that it is not copied or used by any person. You must immediately contact us if you become aware that another person has used your user name or password. Upon receipt of notification of use by another person, Croo will deactivate your user name and password, and you will be required to create a new user name and password.
On the public areas of Croo Services (for example Social Media Profiles), you must not disclose any private information about yourself or another person, or solicit this information from another person.
If, contrary to this clause, you disclose private information about yourself or another individual on the Croo Services you will remain responsible for use of this information by third parties whether permitted or not, and shall indemnify Croo and its directors, employees, agents and its Forum platform provider, Lithium Technologies Inc., for and against any loss (including any direct or indirect loss, damage, liability, compensation, fine, penalty, charge, cost or expense and all reasonable legal costs or expenses) arising as a result of, or in connection with such disclosure, solicitation or use.
We use your information only as described in Croo’s Privacy Policy.
You must not submit, post or upload any material to the Croo Services which:
a) is inappropriate, offensive or contrary to any applicable laws or standards, including, without limitation, material which:
i. is obscene or indecent, depicts violence, sexual activity or pornography;
ii. contains instructions in drug use;
iii. instructs or encourages criminal activity; or
iv. defames, harasses, menaces, threatens, abuses, offends or embarrasses any person;
b) infringes the copyright, moral rights, confidentiality rights or intellectual property rights of any person, for example, by reproducing songs, poems, articles, logos, trademarks, pictures, photos, music or other material that is not owned by you (or which you do not have a licence to reproduce on the site);
c) infringes any of our rights or the rights of any third person including privacy rights;
d) breaches any laws, regulations, standards or codes as enacted, modified or updated from time to time;
e) impersonates any person or suggests a connection to a group or organisation which is misleading;
f) advocates the use of force or violence towards any person;
g) encourages, endorses, approves or recommends the performance of dangerous or illegal acts including suicide or self harm; or
h) contains a virus or other code that has harmful or destructive properties.
Croo may terminate your membership and/or suspend your access to the member sections of the Croo Services if you breach these Member Terms or any other terms and conditions or guidelines displayed on the Croo Services.
Croo may in its discretion access, monitor and review content or material which you submit to the Croo Services. You grant Croo a perpetual royalty free, non-exclusive, irrevocable, world wide licence (with a right to sub-license to our authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display and broadcast that material which you have submitted or posted on Croo Services including in any promotional or communication activities Croo conducted in Australia or overseas.
By submitting content or materials to the Croo Services you consent to Croo exercising all rights in respect of such content or materials as set out in these Member Terms or any other terms and conditions or guidelines displayed on Croo Services even if the exercise of such rights would, but for this consent, infringe any moral rights that you may have in such content or materials.
Croo may, at any time, without notice to you, remove or refuse to post files, content or other material which it considers in its discretion to be in breach of these Member Terms or any other terms and conditions or guidelines displayed on the Croo Services, or which otherwise interferes with the technical operations of the Croo Services.
If you believe that material in which you own copyright has been submitted, posted or uploaded on the Croo Services without your permission, you should send us a written notice containing the following information ("Take Down Notice"):
a) identification of the work(s) protected by copyright which is claimed to have been infringed (the original material);
b) identification of the material(s) that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material(s) (the copied material);
c) your contact information including your name, address, telephone number, email address and the user name of your account (if available);
d) a statement that you believe in good faith that use of the material(s) in the manner complained of is not authorised by the copyright owner, its agent, or the law;
e) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; and
f) your signature or the signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed (physical or electronic).
You agree to indemnify us against any claim, loss, damage, liability, cost or expense (including legal costs on a full indemnity basis) that may be incurred or sustained by Croo in connection with: i) any action taken by Croo against a user as a result of this Take Down Notice (including, without limitation, removing the content the subject of this Take Down Notice); and/or ii) one or more of the warranties contained herein not being true and accurate.
If you realise after submitting a Take Down Notice that you have misidentified the material the subject of the Take Down Notice or you otherwise change your mind about your complaint, you should notify us in writing with a retraction containing the following information:
a) a statement of retraction (such as "I hereby retract my claim of copyright infringement");
b) identification of the material that was the subject of the Take Down Notice;
c) your signature or the signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed (physical or electronic).
Please send Take Down Notices, Counter Notices and Retractions to Copyright Complaints – or by contacting us at info@croo.co
Users who register and become members of the Croo Services have access to and may download materials and resources available on the Croo Services (“Materials”). All intellectual property rights in materials and resources provided on the Croo Services (including all intellectual property rights in the Croo Software) are owned by Croo or its affiliates or licensors.
Croo grants members of the Croo Services a non-exclusive, non-transferable, licence (without a right to sub-license) to access, download, use, reproduce and distribute the Materials for educational purposes only, and in accordance with these Member Terms.
You must not do anything with the Materials, or the Croo Software, that is not expressly authorised by these Member Terms. Without limitation, you must not modify, adapt, sell the Materials or Croo Software, or use the Materials or Croo Software for a commercial purpose (such as charging third parties for access to the Materials or the Croo Software) without the prior consent of Croo.
You acknowledge that Croo is not a counselling service. The content of the Croo Services and Materials is intended for information purposes only. The Croo Services and Materials are not intended to be suitable for professional medical advice, diagnosis or treatment.
By installing, accessing or using the Croo Software, which may be updated from time to time, you will be deemed to accept these Member Terms and Croo’s Privacy Policy. If you do not wish to accept these Member Terms or the Privacy Policy, you must not install or use the Croo Software.
Croo or its affiliates are the owners of the Croo Software. Croo may at any time (without prejudice to its other rights or remedies) immediately terminate the Croo Software licence granted to you in the event that you fail to comply with these Member Terms.
Croo may update the Croo Software and to continue using the Croo Software, you may need to download and install the new version.
If applicable, you and your healthcare professionals may rely on Content created, stored or uploaded by you on the Croo Software. It is your responsibility to ensure that all Content created, stored or uploaded by you is accurate and complete. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Subject to your compliance with these Member Terms, Croo grants to you a non-exclusive, non-transferable, non-sublicensable licence to download, install, access and use the Croo Software solely for use by you for your own personal use in accordance with these Member Terms and the relevant usage rules or guidelines for the applicable software device. You must not use the Croo Software for any commercial or business purposes. You must abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in or associated with the Croo Software.
You may create, store or upload Content using the Croo Software. Content means data and other information or materials uploaded or created by you or on your behalf in connection with your use of the Croo Software (but does not include the data, images, documents and other information or materials included by or on behalf of Croo). You are solely responsible to maintain appropriate backup of your Content. You warrant that you are the owner or authorised user of the Content and you must not upload, transmit or distribute Content that breaches any law or infringes any third party rights.
You must comply with any applicable third party terms of use associated with the use of the Croo Software on your device.
Any links to third party sites or applications are provided for your convenience only. If you access a third party website or application from the Croo Software, you do so at your own risk.
You understand that these Member Terms do not apply to your use of such third party sites or applications.
You acknowledge and agree that Croo is not responsible or liable for your use of any third party website, application, service or content.
You are solely responsible for any content or material which you post or upload on the Croo Services, or which is posted by another person using your user name or password. To the maximum extent permitted by law, Croo and its affiliates and their respective directors, officers, employees and agents exclude all liability for any loss or damage (including, without limitation, direct, indirect, special or consequential loss or loss of profits) you suffer, or claims made against you arising:
Croo will take reasonable steps to ensure the security and confidentiality of material which you post or upload onto the Croo Services. However, we cannot guarantee against any loss, damage, alteration or misuse of the content or material, or that your use of the Croo Software will be uninterrupted or error free, and will not be responsible for any harm that you or any other person may suffer in connection with any loss, damage, alteration or misuse of material posted or uploaded onto the Croo Services.
Croo does not warrant that the Croo Software is compatible with your hardware or software. You acknowledge that Croo has no obligation to furnish you with maintenance and support services with respect to the Croo Software or your use of the Croo Software.
You acknowledge that solely to the extent that these Member Terms apply to the Croo Software, Apple, Apple’s subsidiaries and Microsoft as the case may be (“Third Party Beneficiaries”) are beneficiaries of these Member Terms, and upon your acceptance of these Member Terms, the Third Party Beneficiaries will have the right (and will be deemed to have accepted the right) to enforce these Member Terms against you with respect to the Croo Software as a third party beneficiary.
The Croo Services are provided “as is”. To the fullest extent permitted by law, Croo and its affiliates exclude all warranties, representations, implied terms and guarantees about the currency, accuracy, completeness, suitability, functionality or reliability of the Croo Services, including any materials provided on the Croo Services and the Croo Software.
You will indemnify us (and our officers, directors, agents, subsidiaries and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of these Member Terms, or your infringement of any law or the rights of a third party in the course of using the Croo Services, including any claim, loss or damage arising from your use of the Croo Software.
If you have a dispute with one or more Croo users, you release us (and our officers, directors, agents, subsidiaries and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
In the case of legal notices to be served on you, all notices will be sent to the email address you provide to Croo during the registration process.
These Member Terms, your use of the Croo Services and any disputes between you and Croo will be governed by and construed in accordance with the laws of the State of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts in New South Wales. You are solely responsible for ensuring that your use of the Croo Services is not prohibited and complies with your local laws.
We may vary any of these Member Terms at any time by publishing revised terms on the Croo Sites. You will be deemed to have accepted and agreed to the revised Member Terms if you continue to use any member section of the Croo Sites and the Croo Services after the revised Member Terms have been placed on the Croo Sites.
Croo is not your agent for any purpose in relation to these Member Terms or your use of the Croo Services.
If any provision of the Member Terms Agreement is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. In our sole discretion, we may assign our rights and obligations under these Member Terms to another entity. Headings are for reference purposes only and do not form part of this Agreement. Our failure to act on a breach by you or others does not waive our right to act on subsequent or similar breaches.
These Member Terms contain the entire understanding and agreement between you and Croo. The following sections survive any termination of the Member Terms: Content Indemnity and Release, Limitation of Liability.